Return Policy

There is no time limit when it comes to requesting a refund, replacement or credit.  Also, returns are usually not necessary.  A photo of your issue may be required though.

For paint by numbers, if you're ever disappointed with how your painting turns out, then only a credit or partial credit may be issued towards your next purchase.

Refunds, replacements and/or credits are decided on a case-by-case basis.

Please send an email to regarding your issue or click on that blue "Message Us" button found on the lower left-hand side throughout the site.

If you will receive a refund, then a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then, contact your credit card company.  It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please email: